At Wide Fit Step, our goal is to bring relief and comfort directly to your doorstep—for free. We want to ensure that getting the support your feet need is a pleasant experience from the moment you place your order until the shoes arrive at your door.
Free Shipping, Always
We are delighted to offer FREE Standard Shipping on all orders, with no minimum purchase required. We want you to focus on finding the perfect pair for your comfort, without worrying about extra delivery costs.
Our Promise to You
We treat every order with the care it deserves. Our team carefully checks each pair of shoes to ensure the quality, fit, and support are exactly what you expect.
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Processing Time: Your order will be prepared and carefully packed within 1–2 business days.
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Delivery Time: Once shipped, you can expect your package to arrive within 5–8 business days.
Easy Tracking
We know it’s reassuring to know when your package will arrive. As soon as your order leaves our warehouse, we will email you a tracking number so you can follow its progress right to your home.
A Gentle Reminder for Delivery
Whether you are at home or staying in a care community, we want to make sure your package finds you easily. When checking out, please take a moment to double-check that your address—including any apartment, room, or building numbers—is correct. This helps us ensure your shoes arrive safely and without delay.
We Are Here for You
If you have any questions, need assistance with your order, or just want to chat about finding the right fit for your feet, please don’t hesitate to reach out. We are always happy to help.
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Email: cs@widefitstep.com
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Mailing Address: RM G9 WORKSHOP 12 9/F KHORA 128 BEDFORD ROAD TAI KO TSUI KL
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Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)